How long does delivery take?

We handle orders within 1–3 business days, and transit typically takes 2–12 business days, depending on your location. The estimated total delivery time is between 3 and 15 business days. Once your order ships, you’ll receive detailed tracking information so you can follow its journey every step of the way.

How can I get in touch?

We're always here to help! Whether you have a question or just want to chat about crystals, we're available every day of the week. Our hours: Mon - Fri: 9:00 AM - 5:00 PM Sat - Sun: 10:00 AM - 3:00 PM We'll do our best to get back to you within 48 hours. We always strive to respond as quickly as possible! Email us at: support@parker-wilde.com

Can I cancel my order after placing it?

If you need to cancel, let us know as soon as you can. If your order hasn’t been processed yet, we’ll cancel it and issue a full refund right away. If it’s already on the way, no worries—you can return it once it arrives.

How long do I have to return my order?

We want you to love your pieces as much as we love designing them. You can return your order within 30 days of ordering.

Which payment methods do you accept?

We've made it simple and secure. We Accept American Express, Mastercard, Visa, Apple Pay, Google Pay, Shop Pay, PayPal Wallet, Amazon Pay and Shop Pay Installments.

Is shopping on your site secure?

Definitely. Our site uses secure SSL encryption to keep your personal and payment info safe. We take your privacy seriously—and thousands of customers trust us to deliver every day.

Do you offer free shipping?

Yes, we're happy to offer FREE shipping worldwide on all orders over $100 USD! Once your order is on its way, we'll send you a tracking number so you can follow its journey from our hands to yours.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or not as described, contact our support team immediately, and we'll make it right.

Are your products true to size?

Yes, our pieces are designed with modern, true-to-size fits. We recommend checking our size charts on each product page for exact measurements. If you prefer a more relaxed or fitted look, you can easily adjust by one size up or down.

Alderbrook Knit Sweater

Great quality products without the crazy price tag. I've worn their shirts for months and they still look new.

- Eric B.

10/10 customer service. The pants I ordered didn't fit well and they shipped me a replacement before I even sent the pants back!

- Josef T.

The cashmere sweater looks even better in person. Amazing quality. I'll definitely be ordering again!

- Jesse H.

I wasn't happy with how the hoodie fit but at least customer service was helpful and I was able to return it.

- Josh L.

Took a little longer than expected to get tracking updates, but I was really happy with my order.

- Max K.

You can tell they really care about the small details. The quality of the fabrics is top notch, and they don't fall apart after being worn once or twice like a lot of the fast fashion brands out there.

- Marco B.

Shipping was super fast and everything fit great! Will definitely be ordering again.

- Nina P.

The Esme cashmere hoodie is my favorite piece in my wardrobe! Shrunk a bit after the first wash but I've worn it for months and it's just as soft as when I first got it.

- Karen K.

Alderbrook Knit Sweater

Alderbrook Knit Sweater

Frequently Asked Questions