Accessibility Statement

Q: How long does shipping take?

Orders are processed within 24–72 hours after purchase. Estimated delivery times: United States: 8–15 business days International: 12–18 business days, depending on customs clearance Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.

Q: How much does shipping cost?

$9.95 flat-rate shipping on orders under $100 Free shipping on orders over $100 Priority Insured Shipping is available at checkout for an additional fee

Q: Will I have to pay customs or import fees?

No. All customs and import fees are covered by us. The price you see at checkout is the final price you pay, with no additional charges on delivery. In rare cases where a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll take care of it for you.

Q: How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Steps: Open your shipping confirmation email Click the tracking link provided View real-time updates from the carrier Tracking may take 24–48 hours to activate after shipment. Alternatively, you can track your order at the link below: https://www.saintandvale.com/apps/trackorder

Q: Can I change or cancel my order?

Yes, but only within 24 hours of placing your order . Once your order has been processed or shipped, we are unable to make changes or cancellations. If you need to update your order, contact us as soon as possible.

At Saint + Vale, we believe great design should be inclusive design. We are committed to making our website usable for everyone, including customers with disabilities, and we treat accessibility as an ongoing responsibility rather than a one-time checklist.

Our standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard published by the World Wide Web Consortium (W3C) and widely recognized as the benchmark for digital accessibility. These guidelines define how to make web content accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological differences.

What we've done

We have taken specific steps to make saintandvale.com accessible, including:

Providing descriptive alternative text for product imagery and key visual elements so customers using screen readers can understand what's on the page
Maintaining color contrast ratios that meet WCAG AA standards for text and interactive elements
Structuring our site with proper heading hierarchy and semantic HTML to support assistive technology navigation
Ensuring our checkout, account, and contact flows can be completed using only a keyboard
Labeling all form fields clearly so they're announced correctly by screen readers
Designing our site to remain usable when zoomed up to 200%
Testing across common assistive technologies as part of our ongoing review process

Compatible technology

Our site is designed to be compatible with the most recent versions of the following assistive technologies:

Screen readers including JAWS, NVDA, and VoiceOver
Screen magnification software
Voice recognition software including Dragon NaturallySpeaking
Keyboard-only navigation

The site works best with the latest two versions of major browsers (Chrome, Safari, Firefox, Edge) on both desktop and mobile devices.

Third-party content

Saint + Vale's website includes some content and functionality provided by third parties — including payment processors, customer reviews, and embedded media. While we work to select partners who share our commitment to accessibility, we do not control these third-party tools directly and cannot guarantee their full conformance with WCAG 2.1 AA. If you encounter a barrier in any third-party content on our site, please let us know and we will work with the relevant provider to address it.

Known limitations and ongoing work

We recognize that accessibility is a continuous process and that some elements of our site may not yet fully meet WCAG 2.1 AA standards. We are actively working to identify and address any gaps, and we welcome feedback from customers who encounter barriers.

Specifically, we are currently working to improve:

Alternative text coverage across our full product catalog as new items are added
Color contrast on legacy pages and promotional templates
Keyboard focus indicators on interactive components

Alternative ways to shop

If you experience any difficulty accessing content or completing a purchase on our website, we want to help. Our customer service team can assist with:

Placing an order on your behalf
Describing product details, materials, sizing, or imagery
Walking through return or exchange requests
Providing information from any page of our site in an alternative format

Contact us about accessibility

We welcome your feedback. If you encounter an accessibility barrier on our site, have a question, or would like assistance, please reach out:

Email: support@saintandvale.com
Phone: +1 (305) 518-6390

We aim to acknowledge accessibility inquiries within one business day and to provide a substantive response within two business days. If a reported issue requires technical work to resolve, we will keep you informed of our progress.

Continuous improvement

We review our site against accessibility standards on an ongoing basis and incorporate accessibility considerations into every new feature, design update, and product launch. We also welcome partnerships with users of assistive technology who are willing to share their experiences with us — your feedback directly shapes how we improve.

Last reviewed: June 26, 2026

Need Help?

Frequently Asked Questions

Where can I contact support?

We're always here to help! We're available every day of the week at the hours below.

Our hours:

Mon - Fri: 9:00 AM - 5:00 PM
Sat - Sun: 10:00 AM - 3:00 PM

We'll do our best to get back to you within 48 hours. We always strive to respond as quickly as possible!

Email us at: support@saintandvale.com

Do you ship worldwide?

Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.

How long does shipping take?

Orders are processed within 24–72 hours after purchase.

Estimated delivery times:

United States: 8–15 business days
International: 12–18 business days, depending on customs clearance

Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.

How much does shipping cost?

$9.95 flat-rate shipping on orders under $100
Free shipping on orders over $100
Priority Insured Shipping is available at checkout for an additional fee

What shipping carriers do you use?

We ship using USPS, DHL, FedEx, and trusted local postal carriers, depending on your destination.

The exact carrier will be shown in your tracking details once your order ships.

Will I have to pay customs or import fees?

No. All customs and import fees are covered by us. The price you see at checkout is the final price you pay, with no additional charges on delivery.

In rare cases where a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll take care of it for you.

Are your products true to size?

Yes, our pieces are designed with modern, true-to-size fits. We recommend checking our size charts on each product page for exact measurements.

If you prefer a more relaxed or fitted look, you can easily adjust by one size up or down.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

Steps:

Open your shipping confirmation email
Click the tracking link provided
View real-time updates from the carrier

Tracking may take 24–48 hours to activate after shipment.

Alternatively, you can track your order at the link below:
https://www.saintandvale.com/apps/trackorder

Can I change or cancel my order?

Yes, but only within 24 hours of placing your order.

Once your order has been processed or shipped, we are unable to make changes or cancellations.

If you need to update your order, contact us as soon as possible.

What if I receive the wrong size or item?

If you receive the wrong size or incorrect item, contact us within 30 days of delivery.

Please include:

Your order number
A photo of the item you received

We’ll resolve the issue as quickly as possible.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or not as described, contact our support team immediately, and we'll make it right by issuing a refund or sending a replacement.

Can I return or exchange an item?

Yes. Returns and Exchanges are accepted as long as your request meets the conditions outlined in our Return Policy.

Items must be:

Unused
In original condition

How does the return/exchange process work?

Contact our support team at support@saintandvale.com to request a return
If approved, you’ll receive return instructions
Ship the item back following the provided instructions
Once received and inspected, your refund or exchange will be processed

How long does it take to receive a refund?

After your return is received and inspected, refunds are processed within 5–7 business days.

Your bank or payment provider may take additional time to post the refund to your account.

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
AmazonPay
iDeal
Bancontact

How do I know my payment information is safe?

Our website uses SSL (Secure Socket Layer) encryption, which protects your personal and payment information during checkout.

All payments are processed through PCI-compliant, secure payment providers using bank-grade encryption.

We never store your full credit card details.

Five-Star Support

support@saintandvale.com

Secure checkout

All payments are securely processed

Stress-Free Returns

Within 30 days of purchase

Worldwide Shipping

Anytime, anywhere